Learn how the best operators in DTC Ecommerce leverage the voice of their customers to drive sustainable growth.
I’m joined by founder and CEO of Form Nutrition Damian Soong to chat about how they bridge the gap and build meaningful relationships with customers.Go to Episode
I’m joined by founder and CEO of Carthook Jordan Gal to chat about how brands can start building longer term relationships with customers from their very first checkout experience.Go to Episode
I’m joined by Katelyn Bourgoin to chat about her experience launching a new DTC brand during Covid and the incredible insights she uncovered in customer insights.Go to Episode
This is the first in a new series called Why I Bought this, where I flip the script and interview customers of top DTC brands to understand why they buy. Today, I'm chatting with a busy mother of two about her experience with ButcherBox.Go to Episode
I’m joined by Lucas Walker from Gorgias to chat about how brands can leverage proactive customer support and a concierge shopping experiences to increase AOV and drive up loyalty through black Friday and beyond.Go to Episode
I’m joined by the former head of Research at CopyHackers Hannah Shamji to chat about the research playbooks DTC brands can use to go beyond the numbers and start capturing the voice of their customers.Go to Episode
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