DTC Voice of the Customer Podcast

Learn how the best operators in DTC Ecommerce leverage the voice of their customers to drive sustainable growth.

Damian Soong on meaningful customer relationships
Episode
1

Damian Soong on meaningful customer relationships

I’m joined by founder and CEO of Form Nutrition Damian Soong to chat about how they bridge the gap and build meaningful relationships with customers.

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Jordan Gal on increasing AOV with post-purchase upsells
Episode
2

Jordan Gal on increasing AOV with post-purchase upsells

I’m joined by founder and CEO of Carthook Jordan Gal to chat about how brands can start building longer term relationships with customers from their very first checkout experience.

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Katelyn Bourgoin on safe-guarding growth
Episode
3

Katelyn Bourgoin on safe-guarding growth

I’m joined by Katelyn Bourgoin to chat about her experience launching a new DTC brand during Covid and the incredible insights she uncovered in customer insights.

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Why I Bought This: ButcherBox
Episode
4

Why I Bought This: ButcherBox

This is the first in a new series called Why I Bought this, where I flip the script and interview customers of top DTC brands to understand why they buy. Today, I'm chatting with a busy mother of two about her experience with ButcherBox.

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Lucas Walker on profit driving customer support
Episode
5

Lucas Walker on profit driving customer support

I’m joined by Lucas Walker from Gorgias to chat about how brands can leverage proactive customer support and a concierge shopping experiences to increase AOV and drive up loyalty through black Friday and beyond.

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Hannah Shamji on customer research playbooks
Episode
6

Hannah Shamji on customer research playbooks

I’m joined by the former head of Research at CopyHackers Hannah Shamji to chat about the research playbooks DTC brands can use to go beyond the numbers and start capturing the voice of their customers.

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